Privacy Policy
About our privacy policy
Arrigo Lederwaren cares a lot about your privacy. We therefore only process data that we need for (improving) our services and handle the information we have collected about you and your use of our services with care. We never make your data available to third parties for commercial purposes.
This privacy policy applies to the use of the website and the services provided by Arrigo Lederwaren. The starting date for the validity of these conditions is 16/03/2021, upon publication of a new version the validity of all previous versions will expire. This privacy policy describes what information about you is collected by us, what this information is used for and with whom and under what conditions this information may be shared with third parties. We also explain to you how we store your data and how we protect your data against misuse and what rights you have in relation to the personal data you provide to us.
If you have any questions about our privacy policy, please contact our privacy contact, whose contact details can be found at the end of our privacy policy.
About data processing
Below you can read how we process your data, where we store it, what security techniques we use and to whom the data is visible.
Online store software
MyWebshop
Our online store was developed with CCV software. Personal data that you make available to us for the purpose of our services will be shared with this party. CCV has access to your data to provide us with (technical) support, they will never use your data for any other purpose. CCV is obliged to take appropriate security measures based on the agreement we have concluded with them. CCV uses cookies to collect technical information about your use of the software, no personal data is collected and/or stored.
Web hosting
CCV
We purchase web hosting and email services from CCV. CCV processes personal data on our behalf and does not use your data for its own purposes. This party can collect metadata about the use of the services. This is not personal data. CCV has taken appropriate technical and organizational measures to prevent loss and unauthorized use of your personal data. CCV is obliged to maintain confidentiality under the agreement.
Email and mailing lists
CCV
Our website uses CCV, a third party that handles e-mail traffic from our website and the sending of any newsletters. All confirmation emails you receive from our website and web forms are sent via CCV's servers. CCV will never use your name and email address for its own purposes. At the bottom of every email that is automatically sent via our website, you will see the 'unsubscribe' link. If you click here, you will no longer receive emails from our website. This can seriously reduce the functionality of our website! Your personal data is stored securely by CCV. CCV uses cookies and other internet technologies that provide insight into whether e-mails are opened and read. CCV reserves the right to use your data to further improve its services and in this context to share information with third parties.
CCV
We use the services of CCV for our regular business e-mail traffic. This party has taken appropriate technical and organizational measures to prevent misuse, loss and corruption of your and our data as much as possible. CCV does not have access to our mailbox and we treat all our e-mail traffic confidentially.
Payment processors
Ideal
We use the Ideal platform to process (part of) the payments in our online store. Ideal processes your name, address and residence details and your payment details such as your bank account or credit card number. Ideal has taken appropriate technical and organizational measures to protect your personal data. Ideal reserves the right to use your data to further improve its services and in this context to share (anonymized) data with third parties. In the case of an application for a deferred payment (credit facility), Ideal shares personal data and information about your financial position with credit rating agencies. All the above-mentioned guarantees with regard to the protection of your personal data also apply to those parts of Ideal's services for which it engages third parties. Ideal does not store your data for longer than is permitted by the legal periods.
Reviews
WebwinkelKeur
We collect reviews via the WebwinkelKeur platform. If you leave a review via WebwinkelKeur, you must provide a name and email address. WebwinkelKeur shares this information with us so that we can link the review to your order. WebwinkelKeur also publishes your name on its own website. In some cases, WebwinkelKeur may contact you to provide an explanation of your review. If we invite you to leave a review, we will share your name and email address with WebwinkelKeur. They only use this information to invite you to leave a review. WebwinkelKeur has taken appropriate technical and organizational measures to protect your personal data. WebwinkelKeur reserves the right to engage third parties to provide services and we have given WebwinkelKeur permission to do so. All the above-mentioned guarantees with regard to the protection of your personal data also apply to the parts of the services for which WebwinkelKeur engages third parties.
Shipping and logistics
PostNL
If you place an order with us, it is our job to have your package delivered to you. We use the services of PostNL to carry out deliveries. It is necessary that we share your name, address and residence details with PostNL. PostNL only uses this information to execute the agreement. In the event that PostNL engages subcontractors, PostNL will also make your data available to these parties.
DHL
If you place an order with us, it is our job to have your package delivered to you. We use the services of DHL to carry out deliveries. It is necessary that we share your name, address and residence details with DHL. DHL only uses this information to execute the agreement. In the event that DHL engages subcontractors, DHL will also make your data available to these parties.
Billing and accounting
CCV
We use the services of CCV to maintain our administration and accounting. We share your name, address and residence details and details regarding your order. This data is used for the administration of sales invoices. Your personal data is sent and stored securely. CCV is obliged to maintain confidentiality and will treat your data confidentially. CCV does not use your personal data for purposes other than those described above.
External sales channels
Bol.com
We sell (some of) our items via the Bol.com platform. If you place an order via this platform, Bol.com shares your order and personal data with us. We use this information to process your order. We treat your data confidentially and have taken appropriate technical and organizational measures to protect your data against loss and unauthorized use.
Amazon
We sell (some of) our items via the Amazon platform. If you place an order via this platform, Amazon shares your order and personal data with us. We use this information to process your order. We treat your data confidentially and have taken appropriate technical and organizational measures to protect your data against loss and unauthorized use.
Purpose of data processing
General purpose of the processing
We use your data exclusively for the purpose of our services. This means that the purpose of the processing is always directly related to the assignment you have placed. We do not use your data for (targeted) marketing. If you share data with us and we use this data to contact you at a later time - other than at your request - we will ask your explicit permission to do so. Your data will not be shared with third parties, other than to comply with accounting and other administrative obligations. These third parties are all bound by confidentiality based on the agreement between them and us or an oath or legal obligation.
Automatically collected data
Data collected automatically by our website is processed with the aim of further improving our services. This data (for example your IP address, web browser and operating system) is not personal data.
Cooperation in tax and criminal investigations
In appropriate cases, Arrigo Lederwaren may be required by law to share your data in connection with government tax or criminal investigations. In such a case we are forced to share your data, but we will oppose this within the possibilities offered by the law.
Retention periods
We keep your data as long as you are a customer with us. This means that we keep your customer profile until you indicate that you no longer wish to use our services. If you inform us of this, we will also consider this a request to be forgotten. Based on applicable administrative obligations, we must keep invoices with your (personal) data, so we keep this data for as long as the applicable period runs. However, employees no longer have access to your customer profile and documents that we have created in response to your assignment.
Your rights
Under applicable Dutch and European law, you as a data subject have certain rights with regard to the personal data processed by or on behalf of us. Below we explain what these rights are and how you can invoke these rights. To prevent misuse, we in principle only send copies and copies of your data to your e-mail address that is already known to us. If you would like to receive the data at a different e-mail address or, for example, by post, we will ask you to identify yourself. We keep records of completed requests, in the case of a request to be forgotten we manage anonymized data. You will receive all copies and copies of data in the machine-readable data format that we use within our systems. You have the right to file a complaint with the Dutch Data Protection Authority at any time if you suspect that we are using your personal data incorrectly.
Right of access
You always have the right to inspect the data that we process or have processed and that relate to your person or can be traced back to you. You can submit a request for this to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data at the e-mail address known to us, with an overview of the processors who have this data, stating the category under which we have stored this data.
Right to rectification
You always have the right to have the data that we process or have processed that relates to your person or can be traced back to you changed. You can submit a request for this to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation that the data has been adjusted to the e-mail address known to us.
Right to restriction of processing
You always have the right to limit the data that we process that relates to your person or that can be traced back to you. You can submit a request for this to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation to the e-mail address known to us that the data will no longer be processed until you undo the restriction.
Right to portability
You always have the right to have the data that we process or have processed and that relate to your person or can be traced back to you, processed by another party. You can submit a request for this to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you copies or copies of all data about you that we have processed or that has been processed on our behalf by other processors or third parties at the e-mail address known to us. In all likelihood, we can no longer continue the service in such a case, because the secure linking of data files can no longer be guaranteed.
Right to object and other rights
Where appropriate, you have the right to object to the processing of your personal data by or on behalf of Arrigo Lederwaren. If you object, we will immediately stop data processing pending the handling of your objection. If your objection is justified, we will make copies and/or copies of data that we process or have processed available to you and then permanently cease processing. You also have the right not to be subject to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe this is the case, please contact our privacy contact.
Cookies
Google Analytics
Cookies from the American company Google are placed via our website as part of the "Analytics" service. We use this service to track and receive reports on how visitors use the website. This processor may be obliged to provide access to this data based on applicable laws and regulations. We have not allowed Google to use the obtained analytics information for other Google services.
Third-party cookies
In the event that third-party software solutions use cookies, this will be stated in this privacy statement.
Changes to the privacy policy
We reserve the right to change our privacy policy at any time. However, you will always find the most recent version on this page. If the new privacy policy has consequences for the way in which we process already collected data about you, we will inform you about this by e-mail.
Contact details
Collaboration Arrigo UA
De Leest, 9 5107 RC Dongen Netherlands
T (064) 4383858
E customerservice@arrigo.nl
Contact person for privacy matters Jamil Hoseini
