Complaints procedure

Not completely satisfied?

It can always happen that something doesn't go exactly as planned. We recommend that you first report complaints to us by emailing customerservice@arrigo.nl. If this does not lead to a solution, it is possible to register your dispute for mediation with Stichting WebwinkelKeur via https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil.

From February 15, 2016, consumers in the EU can also register complaints via the European Commission's ODR platform. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint has not yet been processed elsewhere, you are free to submit your complaint via the European Union platform.